How much does shipping cost?
Within Australia – for orders $69+, delivery is on the house. FREE!
Otherwise, it’s a flat rate delivery fee of $9.95.
You can also choose to pick up your order in-store at our tea studio in Sydney's Inner West (88 Addison Rd, Marrickville NSW). The studio is typically only open on weekends, however, we can arrange a suitable day and time for weekday pickups.
International orders, it varies from country to country but it’s approximately between $15 – $45AUD. Final postage is calculated on checkout.
For orders over $210AUD, international delivery is on the house (Tea ware not included). For our friends across the pond in New Zealand, it's free delivery for orders over $170AUD.
Order total is calculated after all discounts and promotions.
How long does shipping take?
All orders ship out of our base in Sydney the next business day, and generally take between 3 – 5 business days to arrive if you’re in an Australian capital city and a little longer to regional areas. International orders can take between one to six weeks to arrive depending on which country you’re ordering from.
Do you deliver on public holidays?
If the courier service is operating, so are we! But as couriers don't tend to work on public holidays, it's best for you to plan your delivery ahead of time – especially during busy periods such as Christmas, New Year and Easter.
Do I need to be home to receive my delivery?
We send most packages within Australia by courier and as such, it's ideal if somebody is available to receive the package. Otherwise, the delivery drivers have authority to leave your order on your property without a signature. If you have a specific spot you'd like them to leave the order, please include that in the notes on your order and we'll pass that on to the courier service. In some cases, we also send packages through Australia Post.
If you have problems with your delivery please contact us and we'll work with you to address any issues.